At-home agents

United Call Centers UK

UCC has been pioneering home-based support since 2008. Our international team supports the world’s largest companies with customer support and sales services. Our unique business model allows us to provide flexible, scalable solutions. UCC’s professionals can support all languages on the native level.

COVID-19 mitigation

Reaction to the unfortunate events of 2020, and the outbreak of the SARS-CoV-2 pandemic, we offer home office to all employees to mitigate the pandemic’s effects and protect our colleagues. Based on our international expertise, they can work in a completely online environment and take part in our company’s life. This de-centralized, flexible business model enables business continuity by virtue of its nature. In addition to the pandemic, our redundant, cloud-based infrastructure is also protected against environmental hazards, low voltages, and network issues. We utilize both technological and process-based solutions to ensure uninterrupted service.

Home office support

Home-based work has many benefits for our colleagues. They can work in a secure, comfortable environment. They primarily need a computer, high-speed Internet connection, and a quality headphone for work. Every professional knowledge and training is provided by UCC’s professional training team. Home-based work is conducted with maximum data security using state-of-the-art enterprise software.

Working from home needs a great degree of individuality. During online work we keep in touch with team members on a daily basis. We continually support them during their daily work, with the help of our team leaders and back office team. There are many advantages to homesourcing. Colleagues can save tremendous costs and time without commuting. They can schedule their daily lives with the help of flexible shifts.

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Flexible, scalable services

Our home office based business model has significant advantages to our Partners as well. We can support all languages on the native level. Thanks to their flexible scheduling, our colleagues can choose to support weekends and night shifts as well. We rapidly and effectively implement international sales and customer service solutions. Depending on the project’s complexity, a Pilot can kick off in 1-2 weeks.

Since our colleagues are not tied to a single location, we can find talented colleagues not only near our offices, but anywhere in the world. Our proprietary recruitment solutions help create a virtually infinite talent pool, finding the best candidate in only as much as 1-5 days.

Environmental effects

Homesourcing has advantages not only for service delivery but also for the environment. Since colleagues do not have to use automobiles or public transport for commuting, the ecological footprint of our company is continually decreasing. The fewer number of travels result in reduced in smaller amounts of exhaustion, which can help protect our environment. In addition we motivate our colleagues to live plastic-free lives and travel sustainably.

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