Omnichannel solutions

United Call Centers UK

Improve user experience and drive better relationship with your audience.

Our omnichannel solutions allows us to handle our complete service portfolio in an identical structure, and enable our Partners to access the information they need via voice, email, live chat, chatbot, sms/text, social media or video chat. The most important part of this approach is interoperability, which allows us to ensure optimal information flow.

Using state of the art contact center software we can support our partners with real-time voice analysis, IVR, and interactive SMS/texting. As part of our solutions we can integrate Messenger, WhatsApp, Viber, or any similar new generation platform.

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OmniChannel and Multilingual Customer Support Services with Global Workforce

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Voice

The vast majority of consumers still prefer to talk to agents via phone. We provide Customer Service, Help-desk, Information Line, Order Taking, Telemarketinf, Telesurveys, Early Collection, Database building and many more services in over a hundred native languages.

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Email

Email is the second most popular customer service channel. Whether if it's Customer support, Tech support, Inquiry Handling, Order Taking or Appointment Setting, email communication with your customers are in good hands.

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Webchat

When your customers can't use their phone but want to reach out to your company as soon as possible, web chat solutions is the most convenient way for a real-time customer experience. Webchat also can lead to a reduction in phone calls and to fewer post-sales customer issues.

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Text message

Text messaging is invaluable for private communication in public, for multitasking, or for siply having a conversation at your customers' own pace. SMS is a quick and flexible communication channel your customers are already familar with using.

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Social media

If you want to deliver a seamless, brand building, high-value experience to your customers, outsourcing your Social Media support is the right choice. We appropriate service-level response, keeping the balance between being responsive and cost efficient.

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Video chat

The rise of the mobile devices, along with several communication platforms keep you in touch with your customers like never before. Video allows for a near face-to-face conversation with an agent. This channel is definitely the future of customer service. Make it avaiable for your organization today!